Shipping Policy

Shipping Policy

At Iooi, we are committed to delivering your orders promptly and securely. Below, you will find comprehensive details about our shipping policy and frequently asked questions.

Order Processing and Delivery Times

  • Processing Time: Orders are processed within 2 business days.

  • Standard Delivery Time: Delivery typically takes 3-5 business days via UPS or FedEx.

  • Oversized Items: For larger items, such as mirrors, delivery may take longer (up to one month) as we use truck delivery to ensure their safety.

  • Large Size Orders: Shipped via trucks shipping, with a delivery timeframe of 15-20 business days. In the rare event of delays exceeding 30 business days, you may cancel your order for a full refund.

Shipping FAQ

1. Is shipping free on all orders?

Yes, we offer free shipping for all orders using standard ground services by UPS or FedEx.

2. What carriers do you use for shipping?

We primarily ship with FedEx and UPS.

3. How long does it take for my order to arrive?

Our average estimated delivery time is 3-5 business days. However, due to potential delays with FedEx and UPS, some tracking updates may not be available until the package reaches its destination.

4. Do you offer expedited shipping options?

Currently, we do not offer expedited shipping for standard orders. Customization orders are shipped via expedited shipping from China, with an expected delivery time of 15-20 business days.

5. Can I track my order?

Yes, you will receive an email with your tracking information once your order is shipped. Use the tracking number to monitor your shipment’s progress.

6. Can you ship to my address?

We ship to verified physical addresses within the 48 contiguous United States. We do not ship to:

  • Alaska, Hawaii, APO/FPO addresses, or U.S. Protectorates.

  • PO Boxes.

For customization orders, we are expanding our shipping regions to include countries like England. If you are able to complete payment at checkout, your address is within our delivery area.

7. How are import taxes and VAT handled?

  • If your country requires the seller to prepay taxes, these will be included in the purchase price.

  • If taxes are the responsibility of the recipient, you will need to pay them upon import.

Additional Information

  • Shipping Fee: Free for all orders.

  • Shipping Origin: Orders are shipped from our warehouse in California.

  • Tracking Issues: If you experience tracking anomalies or delays, contact us at support@iooius.com for assistance.

  • Exceptions: In cases of significant shipping delays or anomalies, we will work with you to resolve the issue promptly.

By purchasing through iooius.com, you agree to our shipping policy and terms.

For further assistance, please contact our Customer Service team via email at support@iooius.com.